Stripe flagged the account under Visa 1.5.1.2 and Mastercard 5.5/5.6:
the location stated on the site has to match the Stripe account. The
legal pages only said "Wyoming, United States" and the footer said
nothing at all. Both now carry the same address Stripe has on file.
Termination promised thirty days of export while the storage cleanup
deletes fifteen days after billing access ends, so the product could
delete content the terms still covered. Fifteen is the window that is
actually enforced, in lib/billing.ts.
The same sentence also promised content would stay available for export,
which it does not: access ends with billing, so a user inside the window
cannot reach their own footage. It now says to ask us for a copy instead
of implying the export is self-service.
Section 13 let us suspend or terminate an account "with or without cause and
with or without notice". It is common boilerplate, but for a product whose pitch
is that you can hold your own footage and leave whenever you want, it reads as a
standing right to close a paying customer for no reason.
It replaces that with four defined grounds: material breach of the Terms with a
ten day cure period, no cure period for a repeated breach of the same
obligation; unlawful use, infringement of a third party's rights, or a security
risk, where we may act immediately; fees unpaid fourteen days past due after
notice; and legal compulsion.
Defined grounds need their counterparts, so the clause also carries what we owe
in return: suspension while we investigate comes with a duty to say why and to
restore access if the suspicion does not hold, terminating for any other reason
or discontinuing the Service or a plan takes thirty days notice and a refund of
prepaid unused fees, and User Content stays available for export for thirty days
after termination.
Section 6 had the same flavour and is softened to match, from removing content
"at our sole discretion" to where we reasonably determine it violates the Terms.
That refund promise contradicted Section 5 and the Refund Policy, which both say
every fee is non-refundable including unused months. The general rule exists to
stop buyer's remorse refunds, not to let us keep a prepaid year we cut short, so
Section 13 now overrides them explicitly and the Refund Policy states the same
exception rather than leaving the two pages to disagree.
- Replace unsubstantiated hero claim with client sign-off messaging
- Rename Open Source (Self-hosted) to Fair Source (Self-hosted) with FSL
explanation (source visible, self-hostable, Apache 2.0 after two years)
- Put Hosted Cloud first in pricing with Recommended badge and trial note
- Move self-hosting hero link to GitHub, out of primary CTA path
- Add FAQ entries for FSL licensing and 7-day free trial
- Align license language across landing, README, terms, SEO, comparisons
- Fix contact email to [email protected] everywhere (mailto links,
notification sender fallbacks) and SEO fallback domain
yusufipk