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yusufipk
39e81042bb
The trial now starts inside the product, at email verification, and Stripe grants none at all: checkout creates a subscription that bills immediately. Verifying an address is what buys the seven days, which is also the cheapest abuse control there is. An unexpired trial is treated as an entitlement the account already holds, so a Stripe sync can add access but never retracts a trial that has not run out. That matters most for the abandoned checkout: the resulting incomplete subscription carries no trial_end, and writing it through would have erased the days the account still had and locked it out. Unpaid accounts are bounded by what they can cost us rather than by what they can do: one workspace, one project, 3 GiB of direct uploads. YouTube imports, share links, guests, comments and approvals stay unlimited, because those are the parts worth trying and they cost nothing. isPaidTier() is the new seam; hasBillingAccess() answers a different question now that access no longer implies a card. Signup CTAs, the pricing card, the comparison pages, the terms and the refund policy all said the trial converts to a paid plan by itself. It no longer does, so they say what happens instead. Settings and a banner name both dates that matter: when the trial ends, and the fifteen days after that during which nothing is deleted. /admin/growth compares the two funnels on signup to paid within a fixed 30 day window, not trial to paid. Dropping the card requirement multiplies trials, so the old ratio can fall while more people actually pay, and reading it that way would retire the change for the wrong reason.
218 lines
9.6 KiB
TypeScript
218 lines
9.6 KiB
TypeScript
import Link from 'next/link';
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import { Video } from 'lucide-react';
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import type { Metadata } from 'next';
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export const metadata: Metadata = {
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title: 'Refund Policy | OpenFrame',
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description: 'Refund Policy for OpenFrame by IPEK TECH LLC.',
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};
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export default function RefundPolicyPage() {
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return (
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<div className="min-h-screen bg-background text-foreground">
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<header className="border-b border-border px-4 py-4 sm:px-6 lg:px-8">
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<div className="mx-auto flex max-w-[900px] items-center justify-between">
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<Link
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href="/"
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className="flex items-center gap-2 text-sm font-semibold hover:text-primary transition-colors"
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>
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<Video className="h-4 w-4 text-primary" />
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OpenFrame
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</Link>
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<Link
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href="/"
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className="text-xs text-muted-foreground hover:text-foreground transition-colors"
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>
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← Back to Home
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</Link>
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</div>
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</header>
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<main className="mx-auto max-w-[900px] px-4 py-12 sm:px-6 lg:px-8">
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<h1 className="text-3xl font-semibold tracking-tight mb-2">Refund Policy</h1>
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<p className="text-sm text-muted-foreground mb-10">Last updated: July 30, 2026</p>
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<div className="prose prose-sm prose-invert max-w-none space-y-8 text-sm leading-relaxed text-foreground/80">
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">1. Overview</h2>
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<p>
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This Refund Policy applies to all paid subscriptions to the OpenFrame platform
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operated by <strong className="text-foreground">IPEK TECH LLC</strong>, a Wyoming
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limited liability company. By subscribing, you acknowledge and agree to this policy.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">2. Free Trial</h2>
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<p>
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All new accounts are eligible for a{' '}
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<strong className="text-foreground">7-day free trial</strong> with full access to paid
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features. The trial requires no credit card and collects no payment. We strongly
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encourage you to evaluate the Service fully during this period before subscribing.
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</p>
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<p className="mt-3">
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The trial never activates a paid plan by itself. When it ends, paid features stop
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until you choose to subscribe, and a subscription is charged as soon as you complete
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checkout.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">
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3. General No-Refund Policy
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</h2>
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<p>
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Because we offer a full-featured free trial,{' '}
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<strong className="text-foreground">all subscription fees are non-refundable</strong>{' '}
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once charged. This includes:
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</p>
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<ul className="mt-3 list-disc pl-5 space-y-2">
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<li>Monthly subscription charges</li>
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<li>Annual subscription charges (including unused months)</li>
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<li>Storage add-on charges</li>
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<li>Any other paid feature or upgrade</li>
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</ul>
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<p className="mt-3">
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Canceling your subscription stops future billing but does not entitle you to a refund
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for the current billing period. You will continue to have access to the Service until
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the end of your current paid period.
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</p>
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<p className="mt-3">
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This no-refund rule does not apply if we terminate your account for a reason other
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than your breach of the Terms, or if we discontinue the Service or your plan. In those
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cases we refund the unused portion of any fees you have prepaid, as described in
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Section 13 of our{' '}
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<Link href="/terms" className="text-primary hover:underline">
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Terms of Service
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</Link>
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.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">
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4. Exceptions — Extreme Circumstances
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</h2>
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<p>
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Refunds may be considered{' '}
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<strong className="text-foreground">only in exceptional circumstances</strong>, at the
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sole discretion of IPEK TECH LLC. Circumstances that <em>may</em> qualify include:
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</p>
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<ul className="mt-3 list-disc pl-5 space-y-2">
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<li>
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<strong className="text-foreground">Extended platform outage:</strong> A verified,
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prolonged service disruption (greater than 72 consecutive hours) caused by our
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infrastructure that rendered the Service completely unusable during a billing
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period.
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</li>
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<li>
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<strong className="text-foreground">Duplicate charge:</strong> A billing error that
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resulted in you being charged more than once for the same subscription period.
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</li>
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<li>
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<strong className="text-foreground">Unauthorized transaction:</strong> A charge made
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to your account that you did not authorize and that was reported to us promptly
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(within 14 days of the charge).
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</li>
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</ul>
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<p className="mt-3 border-l-2 border-border pl-4 text-muted-foreground">
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Dissatisfaction with the product, a change in business circumstances, forgetting to
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cancel before renewal, or failure to use the Service during a billing period are not
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considered exceptional circumstances and do not qualify for a refund.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">
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5. How to Request a Refund
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</h2>
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<p>
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If you believe your situation qualifies as an exceptional circumstance, contact us
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within <strong className="text-foreground">14 days</strong> of the charge in question:
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</p>
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<div className="mt-3 border border-border bg-card/40 p-4 text-sm space-y-1">
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<p>
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Email:{' '}
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<a href="mailto:[email protected]" className="text-primary hover:underline">
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info@open-frame.net
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</a>
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</p>
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<p>
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Subject line:{' '}
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<span className="font-mono text-xs">Refund Request — [your account email]</span>
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</p>
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</div>
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<p className="mt-3">
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Please include: your registered email address, the date of the charge, the amount
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charged, and a description of the circumstances. We will review your request and
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respond within 5 business days.
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</p>
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<p className="mt-3">
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Approved refunds will be issued to the original payment method and may take 5–10
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business days to appear depending on your bank or card issuer.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">6. Chargebacks</h2>
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<p>
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Filing a chargeback with your bank or payment provider without first contacting us to
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resolve the issue may result in immediate suspension of your account. We reserve the
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right to dispute chargebacks that are inconsistent with this Refund Policy.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">
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7. Changes to This Policy
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</h2>
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<p>
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We reserve the right to modify this Refund Policy at any time. Material changes will
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be communicated via the Service or by email. Your continued use of the Service after
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changes constitutes your acceptance of the updated policy.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">8. Contact</h2>
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<p>For billing questions or refund requests:</p>
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<div className="mt-3 border border-border bg-card/40 p-4 text-sm space-y-1">
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<p className="font-medium text-foreground">IPEK TECH LLC</p>
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<p>30 North Gould Street, Suite N</p>
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<p>Sheridan, WY 82801, United States</p>
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<p>
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Email:{' '}
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<a href="mailto:[email protected]" className="text-primary hover:underline">
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info@open-frame.net
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</a>
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</p>
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</div>
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</section>
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</div>
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</main>
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<footer className="border-t border-border px-4 py-6 sm:px-6 lg:px-8">
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<div className="mx-auto flex max-w-[900px] items-center justify-between">
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<span className="font-mono text-xs text-muted-foreground">
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© 2026 IPEK TECH LLC. All rights reserved.
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</span>
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<div className="flex gap-4">
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<Link
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href="/terms"
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className="text-xs text-muted-foreground hover:text-foreground transition-colors"
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>
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Terms of Service
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</Link>
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<Link
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href="/privacy"
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className="text-xs text-muted-foreground hover:text-foreground transition-colors"
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>
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Privacy Policy
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</Link>
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</div>
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</div>
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</footer>
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</div>
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);
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}
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