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Section 13 let us suspend or terminate an account "with or without cause and with or without notice". It is common boilerplate, but for a product whose pitch is that you can hold your own footage and leave whenever you want, it reads as a standing right to close a paying customer for no reason. It replaces that with four defined grounds: material breach of the Terms with a ten day cure period, no cure period for a repeated breach of the same obligation; unlawful use, infringement of a third party's rights, or a security risk, where we may act immediately; fees unpaid fourteen days past due after notice; and legal compulsion. Defined grounds need their counterparts, so the clause also carries what we owe in return: suspension while we investigate comes with a duty to say why and to restore access if the suspicion does not hold, terminating for any other reason or discontinuing the Service or a plan takes thirty days notice and a refund of prepaid unused fees, and User Content stays available for export for thirty days after termination. Section 6 had the same flavour and is softened to match, from removing content "at our sole discretion" to where we reasonably determine it violates the Terms. That refund promise contradicted Section 5 and the Refund Policy, which both say every fee is non-refundable including unused months. The general rule exists to stop buyer's remorse refunds, not to let us keep a prepaid year we cut short, so Section 13 now overrides them explicitly and the Refund Policy states the same exception rather than leaving the two pages to disagree.
217 lines
9.5 KiB
TypeScript
217 lines
9.5 KiB
TypeScript
import Link from 'next/link';
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import { Video } from 'lucide-react';
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import type { Metadata } from 'next';
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export const metadata: Metadata = {
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title: 'Refund Policy | OpenFrame',
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description: 'Refund Policy for OpenFrame by IPEK TECH LLC.',
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};
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export default function RefundPolicyPage() {
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return (
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<div className="min-h-screen bg-background text-foreground">
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<header className="border-b border-border px-4 py-4 sm:px-6 lg:px-8">
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<div className="mx-auto flex max-w-[900px] items-center justify-between">
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<Link
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href="/"
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className="flex items-center gap-2 text-sm font-semibold hover:text-primary transition-colors"
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>
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<Video className="h-4 w-4 text-primary" />
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OpenFrame
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</Link>
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<Link
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href="/"
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className="text-xs text-muted-foreground hover:text-foreground transition-colors"
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>
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← Back to Home
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</Link>
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</div>
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</header>
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<main className="mx-auto max-w-[900px] px-4 py-12 sm:px-6 lg:px-8">
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<h1 className="text-3xl font-semibold tracking-tight mb-2">Refund Policy</h1>
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<p className="text-sm text-muted-foreground mb-10">Last updated: July 30, 2026</p>
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<div className="prose prose-sm prose-invert max-w-none space-y-8 text-sm leading-relaxed text-foreground/80">
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">1. Overview</h2>
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<p>
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This Refund Policy applies to all paid subscriptions to the OpenFrame platform
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operated by <strong className="text-foreground">IPEK TECH LLC</strong>, a Wyoming
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limited liability company. By subscribing, you acknowledge and agree to this policy.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">2. Free Trial</h2>
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<p>
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All new accounts are eligible for a{' '}
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<strong className="text-foreground">7-day free trial</strong> with full access to paid
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features. We strongly encourage you to evaluate the Service fully during this period
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before subscribing.
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</p>
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<p className="mt-3">
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You may cancel at any time during your free trial without being charged. If you do not
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cancel before the trial ends, your chosen plan will automatically activate and payment
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will be collected.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">
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3. General No-Refund Policy
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</h2>
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<p>
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Because we offer a full-featured free trial,{' '}
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<strong className="text-foreground">all subscription fees are non-refundable</strong>{' '}
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once charged. This includes:
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</p>
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<ul className="mt-3 list-disc pl-5 space-y-2">
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<li>Monthly subscription charges</li>
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<li>Annual subscription charges (including unused months)</li>
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<li>Storage add-on charges</li>
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<li>Any other paid feature or upgrade</li>
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</ul>
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<p className="mt-3">
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Canceling your subscription stops future billing but does not entitle you to a refund
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for the current billing period. You will continue to have access to the Service until
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the end of your current paid period.
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</p>
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<p className="mt-3">
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This no-refund rule does not apply if we terminate your account for a reason other
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than your breach of the Terms, or if we discontinue the Service or your plan. In those
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cases we refund the unused portion of any fees you have prepaid, as described in
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Section 13 of our{' '}
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<Link href="/terms" className="text-primary hover:underline">
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Terms of Service
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</Link>
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.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">
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4. Exceptions — Extreme Circumstances
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</h2>
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<p>
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Refunds may be considered{' '}
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<strong className="text-foreground">only in exceptional circumstances</strong>, at the
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sole discretion of IPEK TECH LLC. Circumstances that <em>may</em> qualify include:
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</p>
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<ul className="mt-3 list-disc pl-5 space-y-2">
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<li>
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<strong className="text-foreground">Extended platform outage:</strong> A verified,
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prolonged service disruption (greater than 72 consecutive hours) caused by our
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infrastructure that rendered the Service completely unusable during a billing
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period.
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</li>
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<li>
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<strong className="text-foreground">Duplicate charge:</strong> A billing error that
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resulted in you being charged more than once for the same subscription period.
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</li>
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<li>
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<strong className="text-foreground">Unauthorized transaction:</strong> A charge made
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to your account that you did not authorize and that was reported to us promptly
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(within 14 days of the charge).
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</li>
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</ul>
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<p className="mt-3 border-l-2 border-border pl-4 text-muted-foreground">
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Dissatisfaction with the product, a change in business circumstances, forgetting to
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cancel before renewal, or failure to use the Service during a billing period are not
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considered exceptional circumstances and do not qualify for a refund.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">
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5. How to Request a Refund
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</h2>
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<p>
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If you believe your situation qualifies as an exceptional circumstance, contact us
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within <strong className="text-foreground">14 days</strong> of the charge in question:
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</p>
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<div className="mt-3 border border-border bg-card/40 p-4 text-sm space-y-1">
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<p>
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Email:{' '}
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<a href="mailto:[email protected]" className="text-primary hover:underline">
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info@open-frame.net
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</a>
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</p>
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<p>
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Subject line:{' '}
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<span className="font-mono text-xs">Refund Request — [your account email]</span>
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</p>
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</div>
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<p className="mt-3">
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Please include: your registered email address, the date of the charge, the amount
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charged, and a description of the circumstances. We will review your request and
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respond within 5 business days.
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</p>
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<p className="mt-3">
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Approved refunds will be issued to the original payment method and may take 5–10
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business days to appear depending on your bank or card issuer.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">6. Chargebacks</h2>
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<p>
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Filing a chargeback with your bank or payment provider without first contacting us to
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resolve the issue may result in immediate suspension of your account. We reserve the
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right to dispute chargebacks that are inconsistent with this Refund Policy.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">
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7. Changes to This Policy
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</h2>
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<p>
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We reserve the right to modify this Refund Policy at any time. Material changes will
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be communicated via the Service or by email. Your continued use of the Service after
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changes constitutes your acceptance of the updated policy.
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</p>
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</section>
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<section>
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<h2 className="text-base font-semibold text-foreground mb-3">8. Contact</h2>
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<p>For billing questions or refund requests:</p>
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<div className="mt-3 border border-border bg-card/40 p-4 text-sm space-y-1">
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<p className="font-medium text-foreground">IPEK TECH LLC</p>
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<p>Wyoming, United States</p>
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<p>
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Email:{' '}
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<a href="mailto:[email protected]" className="text-primary hover:underline">
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info@open-frame.net
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</a>
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</p>
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</div>
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</section>
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</div>
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</main>
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<footer className="border-t border-border px-4 py-6 sm:px-6 lg:px-8">
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<div className="mx-auto flex max-w-[900px] items-center justify-between">
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<span className="font-mono text-xs text-muted-foreground">
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© 2026 IPEK TECH LLC. All rights reserved.
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</span>
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<div className="flex gap-4">
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<Link
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href="/terms"
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className="text-xs text-muted-foreground hover:text-foreground transition-colors"
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>
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Terms of Service
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</Link>
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<Link
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href="/privacy"
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className="text-xs text-muted-foreground hover:text-foreground transition-colors"
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>
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Privacy Policy
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</Link>
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</div>
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</div>
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</footer>
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</div>
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);
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}
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